Questions, answered.

Sign up for early access and we'll send you a setup link. After confirming your email you'll set your box name, timezone, and invite your first coaches and athletes — usually under 10 minutes.

You don't. You can start fresh and import members later. We support CSV import for athletes and class schedules; movement library and WODs are seeded with classics (Hero / benchmark) so you don't start from a blank slate.

A working box (schedule + plans + a few athletes) takes most owners under 30 minutes. Full migration with a real member roster usually fits in a single working session.

Pricing is being finalized as we move through the early-access beta. We'll publish concrete tiers — and any beta-locked rates — before public launch. Until then, the /pricing page lists tiers and feature scope without committing to a number.

Yes. Paid tiers will ship with a trial period; the exact length will land alongside pricing. Beta participants will be grandfathered into trial-friendly terms.

Billing runs through Stripe — credit/debit cards, SEPA, and other regional methods supported. You're charged on a recurring monthly basis (or annually if you opt in for the discount). Invoices are emailed automatically and accessible in /admin/billing.

Yes. Cancel from /admin/box → Subscription. You stay active until the current period ends, then downgrade to free with your data preserved.

When an owner or coach invites them, athletes get a magic-link email — they set a password on first sign-in. No separate signup step, no app store dance to start.

Yes — there's a native iOS app, and the web app is mobile-first. Push notifications cover class reminders, score posts, and PR celebrations.

Athletes can still create a personal BoxMate account to track WODs and PRs solo. If the coach later joins, the athlete's history follows.

Yes. Owners assign coach roles in /admin/box → Members. Each coach gets their own permissions (programming, attendance, billing access — or any subset).

Multi-box is supported. Owners can create additional boxes and switch between them via the box-switcher in the topbar; coaches can be assigned to one or many boxes with per-box permissions.

Coaches publish a daily WOD via /admin/planner. Athletes see it in their feed, can log their score, and the leaderboard updates in real time. Movement library is shared and reusable across programs.

EU region (Frankfurt) on Supabase / AWS. We don't move your data out of the EU.

Yes. We follow data-minimization, give athletes a self-service export, and honor deletion requests within the legal window. See our Privacy Policy for the full breakdown.

Owners can export athlete rosters, class schedules, and billing history as CSV from /admin. Athletes get a self-service export of their personal data from /athlete/profile.

BoxMate never stores card numbers — Stripe handles all card data. We store only the references Stripe gives us (subscription IDs, last 4 digits, card brand for display).